A perfect balance of people and technology
Carrying forward over 250 years of our parent company’s legacy at Cox & Kings, CKGS brings you the highest levels of customer service excellence through our Front Office Services.
Front Office Management is a critical element of the customer service experience for any consumer-facing organisation. Front Offices are usually the first touchpoint for customers, vendors, visitors and information seekers alike, and these interactions often play a pivotal role in shaping perceptions. An efficient, welcoming and well-operated Front Office operated by CKGS can go a long way in building an organisation’s relationships with valuable stakeholders.
Our breadth and depth of expertise in Front Office Services extends to Government–to–Citizens (G2C), Government–to–Business (G2B) and Business–to–Business (B2B) domains.
CKGS Front Office Services capabilities:
- Access to well-trained personnel
- Streamlined & well-defined SOPs
- Standardised service levels across touchpoints
- Flexibility to scale based on requirements