Optimising, Agile, Optimised
Optimising operational performance is an important organisational objective in government and business. At CKGS, we enable customers to achieve operational excellence with a range of engagement models designed to deliver increased revenue, lower costs and enhanced customer loyalty.
Our client-focused, end-to-end engagement models ensure that every customer touchpoint delivers greater value to all stakeholders through increased efficiency for our clients and improved satisfaction for their customers. CKGS enables multi-channel support and access to online resources such as Appointment Booking along with the Track & Trace module. Other service highlights include Back Office Process Management to streamline workflows and greater value generated through our Hub & Spoke Model.
CKGS Operation Support Services capabilities:
- Smarter self-service and live assistance
- Fewer support calls
- Better utilisation of funds and resources
- Efficient governance