Dissemination, Distinct, Digital
The highly dynamic nature of business and exponentially increasing data connectivity have made the availability of the right information at the right time a top organisational priority. CKGS’ Information Management Services ensure access to decision-enabling information in a safe, secure and easy-to-consume format.
Information can be made available to the end user by our Contact Centre Solutions Team through all major online and offline channels across geographies. This is possible by achieving seamless integration between CKGS’ Business Process Services, Secure Storage Services, Content Management Portals, CRM platforms and Digital Solutions.
Our ability to offer bespoke, custom-configured solutions has helped CKGS to serve the growing and evolving Information Management needs of customers globally.
- Call Centres
Customer Representative Services are offered throughout business hours, during official working days depending on country of operation. Our team is also capable of handling queries in all major local and regional languages ensuring correctness of information shared.
Provision of email support services in all the major languages
- Live Chat
Provision of online chat in local languages
System triggered SMS push notifications in all the major languages
- Call Centres
Interactive Voice Response (IVR)
Provision of IVR services to ensure customers have all the relevant information as and when required:
- Pre-recorded messages with preference to select and hear the information required
- 24/7 application status tracking
- Secure IVR-driven Payment Processing Services
Social Networking Platforms
Communication of important updates through Facebook, Twitter and other social media channels.
CKGS Information Management Services capabilities:
- Quicker access to relevant information
- Custom-configured information management solutions
- Easy access to information across mediums
- Professional & proven multi-lingual Contact Centre Support