CKGS provides visa guidance services and thus acts only as a facilitator for obtaining visas. Given the security concerns and the cautious approach adopted by the particular Embassies/Consulates, visa processing can take quite long.

Please note that acceptance of an application is no evidence of approval of your application. Dispatch/return/collection of documents does not imply that your application is granted. The approval of your application is the sole prerogative of the Embassy/Consulate.

CKGS does not guarantee the outcome of any application, or the time within which, the outcome is achieved. All applications are adjudicated by the Embassy/Consulate. CKGS has NO role to play in the final decision NOR does CKGS control the type/term granted by the Embassy/Consulate. The Embassy/Consulate may also grant a lesser duration than the request of the Applicant. There will be NO refund or reduction in fees, irrespective of the status of the decision and/or if a lesser duration is granted by the Embassy/Consulate.

Further, granting/rejection of visas are at the sole discretion of the particular Embassy/Consulate. Applicant may be required to appear personally before the Embassy/Consulate for any interview(s)/providing biometrics. CKGS cannot be held liable for rejection of visas and any other incidental or consequential loss, damage, cost or expense etc.

CKGS would not be responsible in any manner whatsoever for any clerical error made by the concerned Embassy/Consulate regarding the name, attachment of wrong photograph, duration and type of visa or passport number etc. CKGS always uses services of reputed courier companies for the purpose of transmission of passports to various Embassies/Consulates and clients in various cities. CKGS shall not be responsible for any loss or damage whether direct, indirect, incidental or consequential caused due to transmission delays or loss of passport or documents during the course of transmission of documents by CKGS to the Embassy/Consulate or to the Applicant or during the course of transmission of documents by the Embassy/Consulate to CKGS. CKGS would, however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

Please note that CKGS would not be liable in any manner for any delay, deficiency, injury, death, loss or damage occasioned due to delay on the part of the particular Embassy/Consulate or transmission delays or loss of passport or documents due to act or fault of the concerned courier company.